Support
The common problems are answered below. If yours is not, send a message: a person reads every one, usually within two working days.
I bought the full course but it is locked on this phone.
Open Settings and tap Restore purchase, signed in to the same Google Play account you bought it with. It takes a few seconds. If nothing unlocks, send us a message below with the date you bought it.
I have a new phone. Do I pay again, and can I keep my progress?
You do not pay again: install the app with the same store account and tap Restore purchase in Settings. Progress lives on the phone itself, so move it yourself: on the old phone use Settings → Export progress and send the file to yourself, then Import it on the new one.
I hear no sound.
The tone plays on your media volume, not the ringer, so turn the volume up while a lesson is playing. Check that the output mode in Settings is set to sound. If you use Bluetooth headphones, try the speaker or a wired pair: Bluetooth adds a delay that can also make timing feel wrong.
The flash does not light up.
Light output uses your camera flash, so the app needs camera permission (it never takes pictures). Allow it in your phone’s settings under Apps → Morse Mastery → Permissions. Some phones turn the flash off when the battery is low or the phone is hot.
How do I get a refund?
Refunds go through the store, not through us. On Google Play, open your order history and request one; within 48 hours of purchase it is usually automatic.